Leading design for enrichment-automation and content-transformation tools that improve media-data quality, cutting manual enrichment effort by 43% and enrichment time for entertainment and sports records by 18% after migrating editorial teams to the new platform. This work powers content experiences for Netflix, Amazon Prime Video, Hulu, Hotstar, HBO, and Apple TV.
Led the redesign of an employee experience platform used by nearly 350,000 people to manage equity, driving a 32% reduction in support tickets and a 2.5× increase in the use of in-app guidance and walkthroughs across key workflows.
Cut HVAC commissioning time by 20% and costs by 30% with streamlined workflows, and earned a patent for remote monitoring and control of VRF/VRV systems. Took the SamBa app past 10k downloads and tightened the HCU design guidelines behind Deploy, cutting development effort by 25%.
Partnered with 10+ cross-functional teams on real-world problems, introducing practices that lifted productivity by 15% and enriched the way the team worked together.
Optimised the Cluster List page for 2.2k monthly users and redesigned the Package Management System, cutting management effort by 20%. Studied the usage behaviour of 5,000+ users to guide decisions, and improved design handoffs by 40% by moving the team onto Figma.